EYEV Eye Care Electronic Referral System (EeRS)

UPDATE FROM 11th September 2023

PATHWAYS:

Multiple pathways and providers are now live on EyeV. Once made, the patient can either expect to be contacted directly by the provider with an appointment or they will be expected to book their own appointment with the provider after receiving a booking letter by post.

EyeV have added details of which process will occur on the platform. They are also copied below.

Please note that if the patient is referred to a directly bookable service, that department will not have any patient details visible to them until the patient books their appointment.

The patient letters should be received within a few days by post. If the patient hasn’t booked an appointment in two weeks, a second letter will be sent. Copies of the patient letters are now added to the patient EyeV referral and can be printed off by the super admin if required.

The letters state that the patient has been referred by East Midlands Medical Services to your chosen provider. This is our EyeV referral platform. You may wish to inform your patient to look out for this letter in the coming weeks.

We have consulted our representative bodies about where responsibility lies in the referral process. If there is insufficient information for the hospital to process the referral, (e.g., missing patient details), then responsibility lies with the referring practice. If there is evidence of HES review and decision making, (eg rejection following triage) then responsibility lies with the HES. With regard to the “direct to list” appointments where the patient has to book the appointment to proceed, this should be clearly explained to the patient and noted on the record card. Where there is a risk of harm to the patient from delay or failure to book, it is advisable to provide a clear safety netting process. The AOP has a template for this.

Please note that patients are not contacted by the hospital if the referral is rejected. In such cases, we are expected to notify our patients. We have also been advised by our representative bodies that referring practitioners should check EyeV on a regular basis to monitor progress of their referrals. This is a good way to “stay safe”. Referring practitioners are recommended to monitor referral progress at each clinic they work. This recommendation could be communicated through the LOC. Please chase any referrals that have not progressed to triage after 4 weeks on the tracker unless these are awaiting patient action and a patient letter is visible. We have made EyeV aware that progress bar update emails are not being sent, and that it is not always clear if a patient has been “accepted”.  We expect to see changes soon.

The progress bar will only change as far as “triaged” for now. Negotiations with secondary care are needed to commission this extra step.

If you are doing a direct cataract referral, please complete the Pre-op enhanced optical services EOS form rather than the GOS18. We have asked for some updates to this form which we hope to see soon.

Airedale NHS Foundation Trust

ℹ️ GOS 18 referrals are sent to a triage service. This means that the provider will contact the patient to arrange an appointment after it is accepted.

⚠️ Cataract referrals to this service are directly bookable. This means that the patient will receive a letter in the post asking them to book their appointment. The provider will not be able to see the referral until the patient books their appointment.

Bradford Teaching Hospitals NHS Foundation Trust

ℹ️ Adult referrals are sent to a triage service. This means that the provider will contact the patient to arrange an appointment after it is accepted.

⚠️ Paediatric referrals to this service are directly bookable. This means that the patient will receive a letter in the post asking them to book their appointment. The provider will not be able to see the referral until the patient books their appointment.

Optegra Bradford

⚠️ All referrals to this service are directly bookable. This means that the patient will receive a letter in the post asking them to book their appointment. The provider will not be able to see the referral until the patient books their appointment.

Spamedica Bradford

ℹ️ All referrals are sent to a triage service. This means that the provider will contact the patient to arrange an appointment after it is accepted.

The Yorkshire Clinic (Ramsay)

⚠️ All referrals to this service are directly bookable. This means that the patient will receive a letter in the post asking them to book their appointment. The provider will not be able to see the referral until the patient books their appointment.

List of excluded medical conditions for cataract surgery at BRI, Optegra, SpaMedica and Ramsay Yorkshire Clinic.

X = Referral will be rejected

Patients excluded due to the above conditions should be sent to BRI or Airedale.

Optegra (additional exclusions) 

Uncontrolled sleep apnea 

Patients on home Oxygen 

Patients on renal dialysis/ Chronic Kidney disease 

Transplant Patients 

Active Cancer Tx 

Anaphylaxis of unknown cause 

Pacemaker fitted 

END.